• How to get the DSAM Logs

    Overview This article describes how to get the DSAM logs for TAC troubleshooting. Solution Steps 1.    Download the V4.7 Stand Alone Remote DSAM App from http://catvsupport.com/index3.html ->...
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  • How to create a Custom Channel Name on ONX CATV for an OFDM channel

    Overview How to create a Custom Channel Name on ONX CATV for an OFDM channel Solution Steps How to create a Custom Channel Name on ONX CATV for an OFDM channel:   We can name OFDM channels using the cha...
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  • How to use custom SSL certficates on EXPERTrak

    Overview How to use custom SSL certficates on EXPERTrak Solution Steps How to use custom SSL certficates on EXPERTrak?  Documentation with the solution is available on the official Apache web page at:...
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    created by viavisupport
  • SMARTCLASS Device driver not found on W10. How to solve it.

    Overview SMARTCLASS Devices driver not found on W10. How to solve it. Solution Steps Install the SmartReporter software v2.90 and you unit should be correctly recognized: http://smartreporter.updatemyunit.net/...
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  • 360 DSP / 720 DSP / 1G DSP Modem Logging

    Overview This How to describes the method for creating and getting access to the internal cable modem log files. This method (cable modem logging) is typically used by salesman, application engineers, and customers.&...
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  • How to change an SmartOTU to OTU mode

    Overview How to change an SmartOTU to OTU mode Solution Steps How to change an SmartOTU to OTU mode: Using Test IP or the web interface use the following command: otu:calib:rfty ONMSi After that a rebo...
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  • How to use the EXPERTrak or Pathrtak server as a FW repository for the HCU when there's no Internet connection

    Overview How to use the EXPERTrak or Pathrtak server as a FW repository for the HCU when there's no Internet connection Solution Steps How to use the EXPERTrak or Pathrtak server as a FW repository for the HCU...
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  • How to deploy a license on ONX-6xx via USB

    Overview How to deploy a license on ONX-6xx via USB if you receive the license on an email with a .json file Solution Steps If you already got the license via email, you have to: Put the file in a USB stick fo...
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  • How to access to the OTU Toolkit on ONMSi 4.x

    Overview The OTU toolkit allows to perform OTUs operations like: • Display the OTU(s) versions • Reboot the OTU(s) • Update the OTUs firmware • Download the OTU(s) logs • Test the remote...
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  • How to change the serial number on an HCU200

    Overview How to change the serial number on an HCU200 Solution Steps Change serial number of HCU 200:  The serial number is written to the RPM card. In order to change the serial number you have to T...
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  • How to change the serial number on an HCU200

    Overview How to change the serial number on an HCU200 Solution Steps Change serial number of HCU 200:  The serial number is written to the RPM card. In order to change the serial number you have to T...
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    created by viavisupport
  • How to SSH from OTU5000 to ONMSi Server

    Overview How to SSH from OTU5000 to ONMSi Server Solution Steps Procedure to ssh from OTU so ONMSi server has changed from the OTU8000 to the OTU5000.  This is the new command to check the SSH connecti...
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  • How to: Remote reboot MTS-5800

    Overview How to: Remote reboot MTS-5800 Solution Steps Release 3.2 supports now the telnet commands to reboot the unit.  To reboot the MTS-5800 follow this step-by-step procedure: Open the DOS box Type: ...
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  • How to: MTS- 4000 Firmware recovery procedure

    Overview How to: MTS- 4000 Firmware recovery procedure Solution Steps MTS4000 recovery mode Step-by-step procedure: Install the latest MTS-4000 FW from your PC on a USB pen drive formatted in FAT32: http://4k....
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  • How to enable debug utilities on ONX CATV (CM log)

    Overview How to enable debug utilities on ONX CATV (CM log) Solution Steps How to enable debug utilities on ONX CATV (CM log): Open CATV Settings Select Debug Utilities Select the checkbox on "Enable CM ...
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  • ONE EXPERT CATV - Software Recovery Process

    Overview ONE EXPERT CATV - Software Recovery Process Solution Steps ONE EXPERT CATV - Software Recovery Process step-by-step procedure: Obtain the firmware package from StrataSync downloading the latest FW pa...
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  • ONE EXPERT CATV - Software Recovery Process

    Overview ONE EXPERT CATV - Software Recovery Process Solution Steps ONE EXPERT CATV - Software Recovery Process step-by-step procedure: Obtain the firmware package from StrataSync downloading the latest FW pac...
    viavisupport
    created by viavisupport
  • OTU8000e upgrade issue when upgrading from old versions (3.6x)

    Problem OTU8000e upgrade issue when upgrading from old versions (3.6x) Resolution The step between 3.60 and 6.06 is too big and some files and configurations are missing. To have a correct behavior of the OTU, it...
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  • What is the difference between an MTS/TBERD 5882 and the other V2 5800 models?

    Question What is the difference between an MTS/TBERD 5882 and the other V2 5800 models?
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  • What is the 5800 Ethernet Peering Partner (EPP)?

    Question What is the 5800 Ethernet Peering Partner (EPP)?
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