Moto X (2nd Gen) -QC connect fail

Document created by viavisupport on Jan 17, 2017
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Moto X (2nd Gen) -QC connect failQC connect fails in Moto X with both Android 4 and 5 Android 5.0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           

Problem Overview

Moto X (2nd Gen) -QC connect failQC connect fails in Moto X with both Android 4 and 5 Android 5.0 Baseband version: MSM8974BP_4125.184.08.27.01Also this device does not get auto detected-so we have to configure it as a QC LTE device

Resolution

Disable the Cellular data. After disabling the data, another error pops up-default gateway null. Check the IPV4 configuration on the Qualcomm NIC Interface and enable DHCP.The QC connect should work after enabling DHCP.

Hardware or Software Version

19.x

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