Moto X (2nd Gen) -QC connect fail

Document created by viavisupport on Jan 17, 2017Last modified by viavisupport on Dec 16, 2020
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Problem

 

Moto X (2nd Gen) -QC connect fail

QC connect fails in Moto X with both Android 4 and 5

Android 5.0

Baseband version: MSM8974BP_4125.184.08.27.01

Also this device does not get auto detected-so we have to configure it as a QC LTE device

Solution

Disable the Cellular data. After disabling the data, another error pops up-default gateway null.

Check the IPV4 configuration on the Qualcomm NIC Interface and enable DHCP.

The QC connect should work after enabling DHCP.

Software/Hardware Version

 

19.x

Ticket Number

 

00452497

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