User reports that the touchscreen in a Cell Advisor JD723C model does not work

Document created by viavisupport on Jan 17, 2017Last modified by viavisupport on Dec 16, 2020
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Problem

 

User reports that the touchscreen in a Cell Advisor JD723C model does not work

Solution

A re aligning touch is needed. The steps are the following:

1.- Press and hold the CAL hard key. The white screen with a plus sign (+) in the upper-left corner appears.

2.- Touch the plus sign (+) properly and repeat it until you see the System window back.

3.- Tap the Apply button to return to the measurement screen.

 

If the procedure does not solve the issue then a repair is needed in factory

Software/Hardware Version

 

Ticket Number

 

00442952

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