if FiberchekMobile is not working correctly with a connected Microscope e.g. P5000i or FiberChek Probe it may help to generate the diagnostic file for further analysis.
To run diagnostics on FiberChekMOBILE for iOS, open the main settings menu and then choose Troubleshooting. On that page, choose Generate Diagnostics Report. When that finishes, choose Send Diagnostics Report and email it to VIAVI TAC