XPT 2.0.1 b707 installation issues

Document created by viavisupport on Sep 18, 2018
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ProblemProblem: When you try to install the XPT 2.0.1 running the SW package (I’ve used run as administrator) you get a warning and the installation stops because some services are still in use
Resolution
I’ve seen this issue any time I’ve tried to upgrade to the latest build. I’ve had this problem at Virgin Media an now upgrading my Demo Server:
 
  • Problem:  When you try to install the XPT 2.0.1 running the SW package (I’ve used run as administrator) you get a warning and the installation stops because the xpt-tomcat service is still in use:

 

                                             But that’s not the case, because the services are stopped

 

 

                                             And there’s no running Apache/Tomcat on the services list

 

 

                                                            Even stopping the service from the PowerShell doesn’t help and you continue with the error that xpt-service is still in use:

 

 

WORKAROUND:
 

  • Reboot the XPT server
  • Open an Administrator console and navigate to the /bin installation folder. Stop the services from command line (This has to be done before trying the installation SW Package)

 

 

  •   Now the installer will do the job:

 

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