viavisupport

How to get the DSAM Logs

Discussion created by viavisupport on Aug 16, 2019
Overview
This article describes how to get the DSAM logs for TAC troubleshooting.
Solution Steps
1.    Download the V4.7 Stand Alone Remote DSAM App from http://catvsupport.com/index3.html -> then unzip the folder, or launch the Remote DSAM from StrataSync or TPP. 
2.    In your physical DSAM unit (make sure you have an Ethernet connected to the unit)-> go to Configure -> General -> Diagnostics -> Virtual DSAM 
3.    Open up the Standalone Remote DSAM App by clicking on RemoteDSAM.jar, and once it opens up select Connection -> Connect to Meter -> Type IP address displayed under Virtual DSAM (Configure -> General -> Diagnostics -> Virtual DSAM) in your physical DSAM unit.
4.    in the remote Stand Alone DSAM app go to Connection -> Command Prompt -> Type the following commands as shown in the example video: 

 

l c 32
l c 34
l c 37
l c 75
l c 76
l c 77

 

5.    Then Run a DOCSIS test, once the test is finished -> In the command screen you will see the unit getting the logs, copy those results and paste them in Notepad or Notepad++ 
6.    Save the file and send it to TAC for debugging.

 

Alfredo Fierro
EMEA TAC
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